Support
Contacting SodiusWillert' Support Team
SodiusWillerthandles support questions following a defined process to
prioritize support questions and answer as soon as possible.
Please contact us, following these guidelines:
- create a Support Request at the RXF for AUTOSAR portal
- preferably in English
- the Description should very briefly describe your question
(e.g. preferably "ARXF_CP_V8.0.1: missing RXF_Config.h" instead of "ARXF-CP problem")
- your Support Request must include the following version information:
- ARXF-CP version: ARXF_CP_V8.0.1
- Rhapsody version, e.g. Rhapsody in C 9.0 Build xxxx
- AUTOSAR version
- AUTOSAR Toolchain versions
- Attachments of relevant files, see below.
You will soon receive a confirmation email which includes a unique id for your Support Request in our AUTOSAR support portal.
Attachments
You should think about attaching one or more of the following files to your Support Request, to enable us to quickly find a helpful answer:
- in general
- screenshots often help understanding your question. Please attach screenshots in JPG or PNG format.
- if you experience a problem that might be related to the Deployer:
- LastDeployedFiles.log and LastCopiedFiles, containing a detailed log of everything that happened or went wrong during deployment
- if you experience a problem that might be related to code generation:
- enable the property RXF::Simplifier::DebugEnabled on your active Configuration
- copy and paste the output in the Log tab to a file and add this file as attachment
- if your question is related to your UML model
- the UML model including needed external files, compressed as a ZIP archive.
Often there is no other way to answer your model specific questions than looking at the model ourselves.
- if you may not send your model, or if a configured and generated BSW and RTE is required for reproduction,
you should consider creating a tiny example model that lets you reproduce the same problem and send the tiny one.