No artifact containers available

The Sodius Adapter CheckInstall, spotted in the First aid diagnosis page, offers a way to automatically verify what's described here below.

Problem

When you Associate a CCM project area and Windchill (and it's the same when you Associate a RM project area and Windchill), you may see a No artifact containers available message in the Artifact Containers section, when you should have seen the Windchill product your want your project area to be associated with.

Solution

When this error happens, you've to ensure the Windchill user account registred in the Sodius Adapter has enough rights to see the product.

  1. Open the Sodius Adapter administration page https://_adapter_url:_port_/oslc-windchill/configuration/admin.
  2. Click on the TRS tab.
  3. Notice the Username used to connect Windchill.
  4. Now, connect Windchill with this previous user account.
  5. Within Windchill, try to get to the page of the product you want to associate with the CLM project area.

If you can't access the desired product page, it's certainly because this particular user account has not enough rights. Give this user the rights needed to access the product, or register in the Sodius Adapter a Windchill user account which has such rights.